Report A Property Problem

Please contact our office to report a problem. A member of staff will be more than happy dealing with your issue.

If you rent a property from us and have an emergency, please contact us at: 0151 438 6473.

We have a strict protocol on what constituents as an emergency. These general consist of:

  • Mains pressure leak
  • No Heating (in Winter) & No Hot Water (non-emergency if you have another working shower).
  • Issues securing the property

These conditions will be responded to promptly. Please do not report non-emergency issues via telephone out of office hours - please email us at:

If you suspect an emergency gas you can contact National Grid on: 0800 111 999