Lewis & Foy Lettings - Property Management Liverpool/Merseyside.

Full Property Management

Letting Property is Active Investment, not Passive.

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Full Property Management Services

At Lewis & Foy Lettings, we specialise in delivering a fully managed property service tailored to meet the unique needs of each landlord and investor. Whether you have a single property or a larger portfolio, our full property management service takes care of everything—from tenant sourcing and rent collection to ongoing maintenance and compliance—so you can enjoy hassle-free ownership and maximised returns.

Landlord Brochure 2025

We understand that every landlord's situation is different, with varying levels of desired involvement, property numbers, and specific requirements. That's why our full property management service is designed with flexibility in mind, allowing us to customise our approach to suit you perfectly while prioritising the well-being of your tenants.

For a detailed overview of our full property management service, including straightforward fees and what’s included, we encourage you to download our Landlord Brochure.

Below, you'll find a general outline of our pricing; however, for a precise quote tailored to your properties and needs, please get in touch. Our team is ready to discuss how our full property management service can provide you with complete peace of mind.

If you appreciate a fully hands-off approach, personalised service from a dedicated property manager, direct communication, a transparent contract with no hidden or extra costs, and a straightforward solution for all your letting, accounting, and maintenance needs, then our full property management service is ideal for you. Let us demonstrate how we can streamline and enhance your property investment experience—contact us today for a conversation.

Fee Calculator

Full Management

10% + VAT (Most Popular)

Tenant Find Fee £295.00 + VAT (if required)

Full management of your property. No Hidden Costs. Our most popular service.

  • Full Property & Tenant Management (see below)
  • Full Property Marketing (Rightmove etc.)
  • In-Person Viewings & Feedback
  • Referencing, Credit Checks, Right to Rent Checks & AML
  • Prescribed/Required Document Serving
  • Property Inspections
  • Rent Collection/Arrears Management
  • Online Portal & Digital Statements
  • Compliance & Legislation Management
  • Selective License Management
  • Maintenance Management
  • Local Council & Utilities Management/Notifications
  • 24/7/365 Emergency Telephone
  • Deposit Management/Deposit Claims
Contact Us Today

Full Management (Rental Protection)

13% + VAT

Tenant Find Fee £295.00 + VAT (if required)

Full management of your property plus rental protection. No Hidden Costs.

  • Full Property & Tenant Management (see below)
  • Full Property Marketing (Rightmove etc.)
  • In-Person Viewings & Feedback
  • Referencing, Credit Checks, Right to Rent Checks & AML
  • Prescribed/Required Document Serving
  • Property Inspections
  • Rent Collection/Arrears Management
  • Online Portal & Digital Statements
  • Compliance & Legislation Management
  • Selective License Management
  • Maintenance Management
  • Local Council & Utilities Management/Notifications
  • 24/7/265 Emergency Telephone
  • Deposit Management/Deposit Claims
  • Rental Income Protection up to £2,500.00 PCM
  • Selected Property Legal Disputes
  • Eviction Costs
  • Vacant Possession Cover for 3 months
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Full Management - Financial Examples

10% + VAT of the rent received

Example:

  • If the monthly rental is £800.00 you will pay a fee of £96.00 inc. VAT.
  • Minimum fee of £50.00 + VAT PCM payable (£60.00 inc. VAT)

£295.00 + VAT tenant find service* (£354.00 inc. VAT)

Tenancy Renewal Fee - £75.00 + VAT (£90.00 inc. VAT)

* Tenant Find Service as required - if you have tenant(s) this will not be charged, ie, moving from another management company.

13% + VAT of the rent received

Example:

  • If the monthly rental is £800.00 you will pay a fee of £124.80 inc. VAT.
  • Minimum fee of £60.00 + VAT PCM payable (£72.00 inc. VAT)

£295.00 + VAT tenant find service* (£354.00 inc. VAT)

Tenancy Renewal Fee - £75.00 + VAT (£90.00 inc. VAT)

* Tenant Find Service as required - if you have tenant(s) this will not be charged, ie, moving from another management company.

What does the service provide?

  1. Rental payment for up to 15 payments (maximum of £2,500 per month) whilst the tenants remain occupying your property.
  2. Selected property legal disputes.
  3. Eviction costs.
  4. Vacant Possession cover for 3 months at 75% of the rental amount.

What does the service not provide?

  1. Any existing rental arrears.
  2. Any claims which occur within the first 60 days of the product start date, should the tenancy have started prior to the product start date and no preceding comparable cover been in force
  3. Any claims which have not occurred during the product period stated above.
  4. Any claim not notified to the insurers within 60 days of the first missed payment or insurable incident.

More information about our rental income protection service can be found here..

Lewis & Foy - Onboarding In 3 Simple Steps

As your letting agent, we guarantee a seamless and efficient handover of your property to our property management services, ensuring a hassle-free transition for you.

1

Contact Us

Get in touch with us today so we can better understand your specific management requirements and tailor our services to meet your needs effectively.

2

Onboard Your Properties

We’ll take care of all compliance matters and coordinate directly with your current letting agent, if applicable, to ensure a smooth and fully compliant process.

3

Peace Of Mind

Once onboard, we’ll expertly manage your property and keep you informed with regular updates, ensuring peace of mind and full transparency.

Contact Us

Your Landlord Portal

Landlord Portal - Available On iPhone

We have invested years in developing Propiance, our proprietary Client Management System (CMS), specifically designed to streamline the management of clients, properties, tenancies, and financial operations.

This robust and intuitive platform handles millions annually, ensuring efficient and precise property management.

Our advanced online portal empowers clients with seamless, 24/7 access to real-time data, enabling effortless monitoring of account details, tenancy updates, and property performance.

When your property is under our management, you will receive exclusive access to this cutting-edge portal, enhancing your experience and providing unparalleled transparency and control.

You can view our Landlord Portal Documentation here.

Contact Us & Join Us

Full Management Explained

One of our lettings specialists will perform a desktop analysis and attend the property(s) in person to give an accurate market valuation. Our experts will evaluate multiple factors before committing to a value. These factors include, but are not limited to; market conditions and demand, location of the property(s), property condition, plus many more additional elements.

Should your property(s) require improvements or refurbishment, we will gladly advise on what we think would be the best possibilities and give the greatest return on investment.

Most property searches for tenants will start online and use portals such as Rightmove & Zoopla. We advertise on both and utilise our constantly building database of tenants looking for quality properties. We frequently have properties not initially advertised on Rightmove or Zoopla, as we have interested and pre-qualified tenants awaiting a property to come available.

Ever-advancing technology provides us with continuous opportunities to advance our marketing opportunities. Lewis & Foy Lettings chose to embrace this opportunity and employ the best in the class of virtual tour providers - Matterport. Authentic virtual tours should not be confused with walk-around videos taken on camera phones; these types of video tours, whilst informative, do not give a true reflection of a property and can not be recorded to showcase a property to its full potential. Our virtual tours allow tenants to explore the entire property from the comfort of their own homes and quickly decide if a potential property is for them; our virtual tours even enable a tenant to measure areas of a property, for furniture etc.

We like to meet all our potential tenants, so we strive to meet prospective tenants at the property to ensure they are happy and want to proceed. We endeavour to ensure that the prospective tenants will be satisfied with the property.

Utilising the advancements in technology and Open Banking, we have partnered with a market-leading referencing provider who can complete full screening for us, sometimes on the same day. They keep us updated at all times and guide any potential applicants through the process. They provide us with information such as; identity confirmation, credit ratings, adverse credit warnings, income verification, previous rental payment verification, previous landlord references and employer references. They also give us a figure called an ‘affordability rating’, which advises us what each applicant can afford as a monthly rent amount.

The secure, reliable collection of the rent and accounting documentation is an essential service for any landlord. At Lewis & Foy Lettings, we have a custom-built system to track all incoming rental payments, automatically allocating them to the right property, tenant or landlord. This system also automatically produces monthly statements detailing all incoming & outgoing expenses and our management fees. Digital statements are automatically sent to each landlord every month.

If required, we can provide you with access to an online landlord finance portal which will provide details and access to things such as; rental statements, invoices, receipts and anything financially related to your property.

Our Assured Shorthold Tenancy (AST) agreements have been drafted by Dutton Gregory Solicitors and produced by ARLA PropertyMark. This investment from us shows we will not just settle for an off-the-shelf tenancy agreement which may not protect our landlords. We are committed to providing the best.

As part of our full management service, we annually review our managed rental portfolio and assess if the current rents are appropriate for the property and tenant. When considering a rent review, we consider multiple factors, which will determine if a rent increase should be proposed and by how much. Numerous factors which affect the outcome of the review include but are not limited to, current full market value, tenant payment history, how the current tenant has managed their tenancy, how well the property has been maintained, general condition of the property and/or building.

Unfortunately, things do break, as much as we wish they didn’t. As part of our full management service, we manage the reporting of an issue or required repair through to completion and handle all liaisons with the tenant and applicable contractor throughout the process.

Lewis & Foy Lettings operates concurrently with James Foy. This puts Lewis & Foy Lettings in a very advantageous and unique position with the ability to quickly access very experienced and qualified tradespeople to complete any repair, maintenance or compliance work to your property. The James Foy has been completing work for landlords with property in Liverpool and Merseyside for over 30 years.

We personally meet each tenant at your property to hand over keys and check in your new tenants. During this time, we will also show the new tenant where all the basics are, including; the fuse board, electric meter, gas meter, water meter and water stop tap. Additionally, this check-in procedure coincides with the required Right to Rent check, where we confirm in person that the identification provided matches the occupying tenant(s).

The management of the interim utility bills for a rental property has always been a problematic area for many landlords. Using the latest technology and processes, we have a system in place where the utility companies and local councils are informed of a tenant vacating, the landlords’ details for the interim bills, and the new tenants’ details. All meter readings are provided to the appropriate suppliers and memorialised within our digital inventory and check-out reports for future reference if required.

Right to rent checks form part of the Immigration Act 2014. From the 1st February 2016, the UK government introduced a new requirement for landlords with rental properties in the UK to check whether their current or prospective tenants have the right to rent a property in the UK. This check started fairly simple with just a review of ID for UK & Irish nationals and biometric residency card checks for anyone not from the UK or Ireland. Things have now progressed, and the government has introduced an online checking service for non-UK nationals. A secure document is then produced to memorialise the check, which also contains the name of the agency that performed the check and when any further checks will be needed. The fines associated with failing to complete right-to-rent checks are up to £3,000 per tenant. It is also worth noting that anyone holding or storing confidential information on tenants will need to be registered with the ICO (Information Commissioner’s Office). Lewis & Foy Lettings are of course, registered with the ICO.

Right to Rent checks sometimes needs to be monitored, maintained and re-checked. Non-UK national residents usually have a set period in which they are legally allowed to rent a property in the UK; once this period expires, they must re-apply and renew the status for another fixed term. Lewis & Foy Lettings ensure that the re-checking is completed where required and the appropriate documentation securely stored for future reference if ever required.

With all tenancies under our management, we always request the maximum possible deposit, equal to 5 weeks of rent, per the Tenant Fees Act 2019. We then protect this deposit within the Deposit Protection Service (DPS) custodial scheme. Once registered and protected, the deposit prescribed information is then produced and delivered securely to the tenant for signature and proof of delivery. This will be handled on your behalf if any management of the deposit is required during the term.

As standard, we will produce a fully digital inventory containing time and date-stamped images of a property's condition on the day a tenant moves in. We will also ensure the meter readings are memorialised in the same way and form part of the report. A detailed schedule of conditions (inventory) is essential evidence if a claim is needed against the deposit held. Our inventories are sent to the tenants for signing and to allow comments to be made if they so wish. Again, these reports are sent for secure digital signature, which provides us with a chain of custody that the report was delivered and an opportunity for comment was given.

As part of any Assured Shorthold Tenancy, properties must be inspected regularly. As standard, we make an allowance for at least one inspection to take place during 6 months. These inspections are documented within the same format as our inventories where possible, and all images are time and date stamped for clarity. Should we identify any areas of concern, we will ask the tenants to ensure these issues are resolved (as long as it is their responsibility) and arrange a repeat visit to confirm the required improvements have been completed. Periodic inspections are also a requirement of the Liverpool Landlord Selective Licensing Scheme.

Sometimes, issues in people’s lives do happen, and we at Lewis & Foy Lettings are the first port of call for tenants who come across problems in their lives relating to their tenancies. We work proactively with all tenants who have issues to find a resolution and positive outcome for all parties. We find that taking an understanding approach can often assist a tenant in resolving problems quickly and avoiding the potential impact on their home and family life. After all, property lettings and management is a people business.

As you will be aware, the world of compliance within the private rental sector is constantly evolving and more complex as the years' progress! We will go through all the required areas and ensure the property is fully compliant. Compliance issues include; smoke alarms (the correct number, in the correct locations and validity), Carbon Monoxide Alarms (the correct number, in the correct locations and validity), adherence to HHSRS (Housing Health and Safety Rating System).

Compliance is an ever-evolving and changing landscape within the private rental sector. Lewis & Foy Lettings ensure we are up-to-date with all current, pending and potential changes in UK law, legislation and physical requirements. Once new requirements are announced, and we know they are required, we will take the necessary steps to ensure you are always up-to-date and protected.

As part of our full management service and a core part of our custom-built property management system, we ensure we can track and maintain all safety certificates which are legally required to be in place. We also ensure they are securely stored and backed up. Our system will notify us, in good time, when a particular certificate is due for renewal, and we will take steps to instruct the new testing and inspection takes place so you as a landlord are always covered. The main elements currently required by law are Electrical Inspection Condition Report (EICR) and Landlord Gas Safety Certificate (CP12). All new certificates are securely stored and backed up. As required, digital copies are also sent to tenants. We have now decided to take this one step further and produce digital proofs of smoke alarm and Carbon Monoxide alarm expiry dates, again, our system notifies us when these are required to be replaced and the proofs of the new installations will be taken and stored securely.

In the rare and unfortunate event that deductions are required to be made from a tenant’s deposit, we are here to help. As part of our full management service, we handle the gathering of information and discussions with the tenant about why the deductions are required and the cost of the remedy. We will notify the tenant before any claims against the deposit are made to ensure they are aware and to expect an amount of the deposit to be retained. Sometimes we may enter into negotiations with the tenant to ensure an amicable agreement can be made, and any issues are resolved. Should the tenant not wish to accept the proposed deductions, then we will enter into the adjudication process provided by the Deposit Protection Service (DPS); we will gather all the evidence possible and present your case to the adjudicator within the required time frame for them to make the decision. The majority of fair and reasonable claims with good supporting evidence are successful in the adjudication process.

As part of a new tenancy, there are additional requirements for landlords in the form of ‘prescribed information', which is a set list of specific information and documents required to be delivered to a tenant at the start of their tenancy. The list is as follows: How to Rent guide, deposit certificate, deposit prescribed information, deposit terms and conditions, Energy Performance Certificate (EPC) for the property, Electrical Inspection Condition Report (EICR) for the property, Landlords Gas Safety Certificate (CP12) for the property and any other certification which may be applicable. Lewis & Foy Lettings ensure all these documents are delivered through a system proving they were received. Should you ever need to evict a tenant and all the prescribed information was not provided or cannot be confirmed it was delivered, it can slow things down dramatically or even stop an eviction, even if your tenant is not paying rent.